When it comes to flooring and tiling, communication is key, from the beginning of the project to the end. This is the only way to ensure you meet the set deadlines and customer expectations. That’s why Joshua Tiles Melbourne always ensure we have open communication in our business.
Case in point, when we recently had a tiling client, we first explained to them all that a tiling job would involve, particularly informing them of what the costing for each step would be. Beyond that, when we realized that they had never chosen tiles before, we helped them with that as well.
We took them through all the tiles we have, patiently explaining the pros and cons of each. By the time they were leaving the store, we had provided them with a written quotation. Once they were ready to start, we set up a suitable date via email and sent them a schedule that we would work with.
On the day we were supposed to start tiling, we arrived on time with all the materials we needed and reiterated what we were going to do on that day. Also, as we proceeded with the tiling, we asked for the client’s feedback whenever we reached a major milestone.
In this way, we ensured that what we were executing was aligned with our client’s vision. And whenever there was a deviation from that, the issue was caught early, saving all of us time and energy. Needless to say, the client was so thrilled with Joshua Tiles Melbourne’s work that they recommended their friends to us.
Get a quote or visit our showrooms
You can call 03 9701 5569 / 9761 7119 to get a quote or visit our showrooms in Keysborough and Kilsyth today.
